By placing an order, you confirm that you have read, understood and accepted these following policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or low quality item). Item(s) must be returned together with proof of purchase. We don’t accept return on products that are not faulty.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team at info [at] muwakaba [dot] net for more information.
Please be informed that you have to pay for the return shipping fee.
Refunds (if applicable)
You will get a full refund if your order does not arrive within the delivery time promised by the seller or not as the description.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info [at] muwakaba [dot] net
You can only cancel your order if your order has not been fulfilled. Please contact us via email at info [at] muwakaba [dot] net , immediately after placing the order you wish to cancel, preferably not longer than 1 hour. Usually we send orders for shipping few hours before updating tracking numbers so we don’t guarantee that the cancellation can be granted.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info [at] muwakaba [dot] net